Frequently Asked Questions
Everything you need to know about your favorite hydration gear.
What makes the Owala FreeSip® bottle unique?
Our patented FreeSip® technology features a built-in straw for sipping upright and a wide-mouth opening for swigging, giving you two ways to drink from one lid.
How long do Owala bottles keep drinks cold?
Our triple-layer insulated stainless steel bottles are designed to keep your beverages cold for up to 24 hours. Please note they are not intended for hot liquids.
Are Owala bottles dishwasher safe?
The lids are top-rack dishwasher safe. For the color-coated stainless steel bottles, we recommend hand washing to preserve the finish and integrity of the vacuum seal.
What is your return policy?
We offer a 30-day return window for unused products in their original packaging. Please contact our support team to initiate a return or exchange.
Are the materials BPA-free?
Yes, all Owala bottles and components are 100% BPA-free and made from high-quality, food-grade materials to ensure your safety.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the continental US. You will receive a tracking number via email as soon as your order leaves our warehouse.